Refund Policy

💰 REFUND POLICY

1. Return Eligibility & Timeframe

We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition
  • Returned with original packaging
  • Free from damage caused by misuse

2. Valid Reasons for Return

Returns are accepted under the following circumstances:

  • Product arrived damaged or defective
  • Incorrect item received
  • Item significantly differs from its listed specifications

3. Non-Returnable Situations

Due to the nature of narrative commerce, the following are NOT valid reasons for return:

  • Expectations based on story interpretation
  • Personal dissatisfaction unrelated to product defects
  • Minor visual differences

4. Refund Processing

Once a return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method