Refund Policy
💰 REFUND POLICY
1. Return Eligibility & Timeframe
We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must meet the following conditions:
- Unused and in original condition
- Returned with original packaging
- Free from damage caused by misuse
2. Valid Reasons for Return
Returns are accepted under the following circumstances:
- Product arrived damaged or defective
- Incorrect item received
- Item significantly differs from its listed specifications
3. Non-Returnable Situations
Due to the nature of narrative commerce, the following are NOT valid reasons for return:
- Expectations based on story interpretation
- Personal dissatisfaction unrelated to product defects
- Minor visual differences
4. Refund Processing
Once a return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method